Privacy Policy

Privacy Policy

Last Updated: October 2025


1. Overview

Print City Express (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our online ordering system, or interact with us in any way.


2. What We Collect

We may collect the following types of information:

Personal Information

  • Name, business name, and contact details (e.g. phone number, email address, postal address)

  • Account login details

  • Payment and billing information

  • Order history and preferences

Website & Technical Information

  • IP address and browser type

  • Device information and operating system

  • Website usage statistics via cookies and analytics tools (e.g. Google Analytics, Meta Pixel)

Optional Information

When you contact us, submit a design brief, request a quote, or leave feedback, we may also collect any additional information you voluntarily provide.


3. How We Collect Information

We collect information in several ways, including:

  • When you place an order or create an account on our website

  • When you contact us by phone, email, or online chat

  • When you subscribe to our mailing list or marketing communications

  • Automatically through cookies and analytics tools when you use our website

You may choose to disable cookies in your browser, but this may limit some website functionality.


4. Why We Collect Information

We collect personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order, account, or enquiries

  • Provide product updates, promotions, and marketing (where you’ve opted in)

  • Improve our website, products, and customer experience

  • Meet legal and regulatory requirements



5. How We Use and Disclose Information

Your information may be shared with:

  • Our internal staff for order processing and support

  • Trusted third-party service providers (e.g. payment gateways, couriers, marketing tools)

  • Government agencies, if required by law

We never sell or rent your personal information to third parties.


6. Marketing and Communications

If you subscribe to our marketing emails, you may receive promotional material about our products and services.
You can opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.


7. Storage and Security

We take reasonable steps to ensure your information is secure, including:

  • Secure servers and SSL encryption

  • Restricted access to personal data

  • Regular system and software updates

While we take precautions to protect your data, no online transmission can be guaranteed 100% secure.


8. Access and Correction

You have the right to access or correct the personal information we hold about you.
To make a request, please contact us using the details below. We’ll respond within a reasonable timeframe.


9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.


10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes. The updated version will always be available on our website with a revised “Last Updated” date.


11. Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact:

Print City Express
A division of Oliver Bell Pty Ltd
Office: 4 Rayson Street, Murray Bridge SA 5253
Email: hello@printcity.net.au
Phone: (08) 8531 1033